RETURN & REFUND POLICY

Last Updated : January 2026

Thank you for shopping with Song of Skin. We want you to be happy with your purchase. Please review our policy below carefully before placing an order.

By placing an order on songofskin.com, you agree to the terms of this Return & Refund Policy.

For any questions, please contact us at hello@songofskin.com.

1) RETURN ELIGIBILITY (U.S. ORDERS ONLY)

Return requests must be submitted within 14 days of delivery.
To be eligible for a return, all items must be:

  • Unopened, unused, and unsealed

  • In original condition and original packaging

  • With any original labels, inserts, and protective seals intact

Due to hygiene and safety reasons, we are unable to accept returns for products that have been opened, used, unsealed, or tampered with.

2) NON-RETURNABLE / FINAL SALE ITEMS

The following items are final sale and not eligible for return, exchange, or refund:

  • Opened, used, unsealed, or tampered products

  • Inner Beauty / ingestible items

  • Sale items and promotional items (including site-wide sales)

  • Free gifts, samples, and promotional giveaways

  • International orders (including Canada)

  • Gift cards

3) HOW TO REQUEST A RETURN (RMA REQUIRED)

All returns require approval and an RMA number.

To request a return, email hello@songofskin.com with:

  • Your order number

  • The item(s) you would like to return

  • A brief reason for the return

If your return is approved, we will provide return instructions and an RMA number. Returns sent without an approved RMA may be refused.

4) RETURN SHIPPING & FEES

Customers are responsible for return shipping costs.
If we provide a prepaid return label, a $13.95 return shipping/processing fee will be deducted from your refund.

Original shipping fees are non-refundable.

5) REFUNDS

Once your approved return is received and inspected, we will process your refund within 7 business days.

Refunds are issued to the original payment method for the amount paid for the returned item(s) plus applicable tax, minus any return shipping/processing fees.

Please note:

  • Discounts applied to your order will be reflected in the refund amount

  • Banks may take an additional 3–7 business days to post the refund to your account

6) EXCHANGES

Exchanges are available only for eligible unopened/unused items and must be requested within 14 days of delivery. Exchange approval is subject to product availability.

7) DAMAGED, INCORRECT, OR MISSING ITEMS

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the shipping box and product(s)

  • Any visible damage or issues

We will review and assist as quickly as possible.

8) SKIN SENSITIVITY / ALLERGIC REACTIONS

Skincare products may cause irritation or allergic reactions for some individuals, even when used as directed. Individual sensitivities may occur even with gentle formulas.

We recommend patch testing prior to full use. If irritation, redness, swelling, or discomfort occurs, discontinue use immediately and consult a healthcare professional.

Due to hygiene and safety reasons, opened or used skincare items are final sale and not eligible for return or refund, including in cases of irritation or sensitivity.

9) PROMOTIONS, FREE GIFTS & SPENDING TIER GIFTS

Free gifts are awarded based on your final subtotal after discounts, promotions, and promo codes (excluding taxes and gift cards).

If a return reduces your order subtotal below the qualifying tier amount, any gift(s) must be returned unused and unopened. If the gift is not returned, the retail value of the gift may be deducted from the refund.

Free gifts are subject to availability and may be substituted with an item of equal or greater value at our discretion.

10) INTERNATIONAL ORDERS (INCLUDING CANADA)

All international orders are final sale and not eligible for returns, exchanges, or refunds.

International customers may be responsible for import taxes, customs duties, and clearance fees imposed by the destination country. These charges are not included in the shipping fee paid at checkout.

11) REFUSED / RETURNED SHIPMENTS

If a shipment is refused or returned to sender, original shipping fees are non-refundable. Any carrier return fees may be deducted from any approved refund.

Refunds (if applicable) can only be processed once the package is received back at our warehouse and inspected.

12) LOST / STOLEN PACKAGES & DELIVERY CONFIRMATION

Song of Skin is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery.

If your tracking shows “Delivered” but you did not receive your package, we recommend:

  • checking with household members/neighbors

  • checking around your delivery location

  • contacting the carrier directly to file a claim

13) ADDRESS ERRORS / UNDELIVERABLE PACKAGES

Customers are responsible for entering the correct shipping address at checkout. Song of Skin is not responsible for delivery issues caused by an incorrect or incomplete address.

If a package is returned due to an incorrect or insufficient address, the customer will be responsible for reshipping fees. If a refund is approved for a returned package, original shipping fees are non-refundable and a processing fee may be deducted.

QUESTIONS

If you have any questions regarding this policy, please contact:
hello@songofskin.com