Refund Policy
RETURN POLICY
Last updated May 04, 2022
Thank you for your purchase. For returns see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date NO EXCEPTIONS. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@songofskin.com to obtain a Return Merchandise Authorization (RMA) number.
*( ONLY APPROVED ITEMS CAN BE RETURNED AND REFUNDED) *
After receiving a RMA number, place the item securely in its original packaging and the return form provided.
$13.95 will be deducted from your return to cover the restocking fee
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
***If you make a return and you had received a gift from the spending tiers, you will have to return the gift that was received due to the amount spent to receive that gift. *** EXample - if you spend $175 to receive the tier 3 gift, if you return becomes under $175, you will need to return the Tier 3 gift as well.*** If the gift is not returned, we will charge you for the price of the gift. That amount will be deducted from your return.***
It may take an additional 3-7 business days for the refund to reach back in bank.
* Please note only the items approved for return will be accepted and refunded*
Please Note: Only the retail value plus tax paid by the customer will refunded for the return. Any discounts applied to the order will be automatically factored into the amount refunded.
Products On SALE during PROMOTIONS are not eligible for refund. Site-wide sales are not eligible for any refund.
** Products shipped to INTERNATIONAL DESTINATIONS ARE not eligible for any refund. THIS includes Canada & Any Country outside of U.S. **
CUSTOM FEES
Kindly be aware that for international packages, any custom fees imposed by your country are not within our responsibility. The shipping fee we collect solely covers the cost of shipping and is unrelated to any custom charges imposed by your country.
In the event that the customer refuses to accept the package, it will be deemed abandoned. Consequently, we cannot be held accountable for any refunds in such cases.
Please Note
- There is a One Hour Grace Period in which you can cancel your order - after that period your order is in the process of fulfillment.
● Sale items are FINAL SALE and cannot be returned.
● Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid are non-refundable. Also, refused shipments will not be refunded.
● All SAMPLES/ FREE GIFTS GIVEN WITH ORDER MUST BE RETURNED UNOPENED AND UNUSED OTHERWISE THE COST OF Item/Gifts will be deducted from your Order.
* We do not accept returns or exchanges on international orders including Canada. We are also not responsible any duties or custom fees which are imposed after we ship the order*
EXCEPTIONS
The following items cannot be returned or exchanged:
● Opened Items or Used Product
● Damaged Package Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note : We are not responsible for any lost or stolen packages and
We are not responsible for undelivered or misdelivered packages due to address incorrectly entered by the customer. NO REFUND WILL BE GIVEN FOR THIS MATTER.